Name
[Report Launch] Customer Experience 3.0 - Engineering Empathy with AI
Date & Time
Monday, March 9, 2026, 2:50 PM - 3:05 PM
Speakers
Pravin Srinivasan, ServiceNow
Prakash Hegde, L&T Construction & Mining Machinery
Pravin Srinivasan Prakash Hegde
Debashish Singh
Persistent Systems
CIO
Venkat Yellapantula
Indian Bank
CDO
Prakash Hegde
L&T Construction & Mining Machinery
CDIO
Gargi Chakraborty
Flipkart
Head of Internal Controls
Ebenezar Vidyasagar
Texas Instruments
Sr Director, IT Applications
Sumeet Mathur
ServiceNow India Tech & Business Center
SVP & MD
Neeraj Bhatia
ServiceNow
VP, Sales
Mahesh Chikodi
ServiceNow
Chief Transformation Officer
Anand Kumar
Syngene International Limited
Head – IT Infrastructure
Venugopal Mangipudi
Novartis
Global ServiceNow COE Lead
Prabhakar Cherukuri
LTM
Digital Transformation & ServiceNow Platform Leader
Praveen Narayanamurthy
Cognizant
Sr Director IT
Rohan Pada
Deloitte
Partner, Customer Strategy & Design
Dhivya Harinarayanan
EY India
Director, Technology Consulting,
Pravin Srinivasan
ServiceNow
AVP, CRM
Sudha Narayan Reddy
ServiceNow
Area VP, Customer Excellence Group
Gauravkumar Mahendru
ServiceNow
Director, Technology Workflows
Rajiv Narula
ServiceNow
Director, Solution Consulting - TMT
Markoss Martina
ServiceNow
Director, Industry Solutions
Lavanya Sadasivam
ServiceNow
Director, CRM Solution Consulting ​